Working with Cloud service vendors, training and account prep (Update)

Working with Cloud service vendors
Vendors of cloud services often make changes to their services without providing significant advance notice. It’s important for the UW tech support and end users to realize the ways that changes to Office 365 can occur:

  • New products and features can appear seemingly without warning. DoIT service liaisons will do their best to pass news of such enhancements on to end users before the new products or service changes occur. However, these enhancements are not always communicated to the team before being released by Microsoft.
  • DoIT may not enable all products and features that are available as a part of Office 365. Reasons for this may include incompatibility with UW authentication or a conflict with another product/service that is already available to campus. Again, service liaisons will do their best to keep the campus informed about the reasons for these decisions and the approximate timetable for the release of new features, if applicable.
  • In some cases, DoIT may need to provide a bit of UW context before releasing new products or features to the campus. For example, DoIT may need time to review and explain how the product works relative to other campus options (e.g., OneDrive vs. Box vs. Google Drive). Although offering a Microsoft product may imply endorsement for UW use, more mature and accepted campus options may sometimes be available. We want to be sure those options are clear and the different use cases explained (e.g., Office 365 Video vs. Kaltura).

Questions or concerns about these issues should be escalated to department or DoIT leaders for an appropriate response.

More training options available
In addition to the live Office 365 demos that will be held at Memorial Library throughout July and August, the Social Science Computing Cooperative is hosting a series of free, hands-on training sessions:

  • Office 365 and Outlook Web App – Email, 7/23, 9:30 – 11:00 a.m.
  • Office 365 and Outlook Web App – Calendaring, 7/23, 11:00 a.m. – noon
  • Office 365 and Outlook – Email, 8/11, 1:00 – 2:30 p.m.
  • Office 365 and Outlook – Calendaring, 8/11, 2:30 – 3:30 p.m.
  • Office 365 for Administrators, 8/17, 9:30 – 11:30 a.m.

All of these classes will be held in room 3218 of the Social Sciences building. They are free and open to all UW-Madison researchers, faculty, staff, and students. As with the live Office 365 demos, advanced registration is suggested but not required. Learn about additional training options, including self-study.

Learn about Office 365 account preparation

Only three info sessions remain on the process of preparing accounts for migration to Office 365:

  • July 29, 10:00 – 11:30 a.m., Memorial Library, room 126
  • August 26, 10:00 – 11:30 a.m., Memorial Library, room 126
  • September 30, 10:00 – 11:30 a.m., Memorial Library, room 126

The sessions are intended primarily for Migration Partners whose organizations will be starting the transition process soon, but anyone who wants more information about the account preparation process is welcome to attend.

For those who can’t attend one of the sessions listed above, a filmed version is available. The topics covered in this video are not limited to the account preparation process; those interested only in account preparation can skip ahead to approximately 12 minutes into the video. See the PowerPoint associated with this session.

Office 365’s Video app and UW-Madison – correction
Due to accessibility concerns, the Office 365 Video app – which allows users to upload, store, and access videos – was not enabled for UW-Madison campus on July 1 as planned. The UW-Madison Office 365 team is still in the process of determining whether this app will be enabled for UW-Madison in the future. DoIT will continue to evaluate how the Office 365 Video app compares with Kaltura and other tools already offered to the campus.